General Terms and Conditions
These terms and conditions govern the relationship between the Buyer and the Merchant, and relate to the conditions and manner of ordering products and services, terms and methods of payment, the right to terminate the contract, warranty conditions, protection of personal and other data.
The trader is Noa Grupa d.o.o. with its registered office at Preradovićeva 17, 10000 Zagreb, OIB: 03299965935 (hereinafter: Noa Grupa).
Online store www.noa-zrce.com allows you to buy tickets, merchandise, and other services Noa Grupa d.o.o. through the Internet. Our products and services, detailed information and product prices are presented in the Internet store. Terms of purchase are determined in accordance with the Consumer Protection Act (OG 14/2019).
The buyer is any natural adult or legal entity that accepts the terms of business of Noa Group, which is confirmed by ordering items. The contract concluded at a distance is confirmed when the user:
• By selecting payment and completing an order as a guest user of the Noa Group Internet Store.
Customers are required to provide accurate, valid and complete personal information when registering or creating an account, the name under which they will provide the service, and enter a valid e-mail.
Terms of purchase
Purchases in the Noa Group online store are only possible when the customer has completed all the necessary actions and steps related to the purchase of the product.
The customer selects the desired product and saves it in the product basket by clicking on the Buy link.
In the product basket, the customer can see all the products, quantity, and total price. Can delete or add quantity. The next step is to enter the required information, then select the delivery address. The last step of the order confirmation is the choice of payment. After the customer confirms the purchase, an automatically generated message containing the order confirmation will be sent to the customer's email address.
If the customer does not receive the order confirmation notification, there is a possibility that he has entered his e-mail address incorrectly. In that case, we ask the customer to contact us at firstname.lastname@example.org
Each product is accompanied by information on the retail price, special promotions, and discounts, as well as product specifications and delivery methods. Furthermore, the price of the product includes VAT and all other costs.
Payment by internet banking
products for which an order has been concluded can be paid for via internet banking of any bank in which the possibility of such a method of payment is open. After confirming the order, Internet Store Noa Group forwards by e-mail all the necessary information to make the payment.
Online payment by credit or debit card
Debit cards - Maestro (all banks), Visa electron (all banks)
WSPay Usage Statement
Noa Grupa uses WSPay for online payments.
WSPay is a secure system for online payments, real-time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.
All payments will be made in Croatian currency. The amount to be charged on your credit card is calculated by converting the price from a foreign currency into Croatian kuna according to the valid exchange rate list of the Croatian National Bank.
When debiting your credit card, the same amount will be converted into your local currency according to the exchange rate list of the association of card companies. As a result of this conversion, there is a possibility of a small difference between the original price displayed on the online store
All payments will be effected in Croatian currency (Kuna). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian currency (Kuna) according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.
All payments will be effected in Croatian currency (Kuna). The amount charged on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
Pursuant to Article 72 of the Consumer Protection Act (OG 14/19), the consumer has the right to unilaterally terminate the contract without stating the reasons within 14 days of receiving the product.
The buyer is obliged to inform the Merchant about his decision to terminate the contract via the form that can be found on the website noa-zrce.com
If you unilaterally terminate this Agreement, we will refund the money we received from you, including shipping costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the Agreement.
We can refund only after the product is returned to us or after you provide us with proof that you have sent the product back to us. You are obliged to return the product to us immediately, and no later than within 14 days from the day when you sent us your decision on unilateral termination.
You are responsible for any impairment of the goods resulting from the handling of the product, other than that which was necessary to determine the nature, characteristics and functionality of the product. If the returned product is defective, with major damage or without parts and documentation, and if it is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled its obligation to return the goods, and the Seller is not obliged to refund.
Liability for material defects
The trader is responsible for material defects of the products he sells on his website in accordance with the positive regulations of the Republic of Croatia, in particular the Civil Obligations Act (OG 29/2018).
The ordered products are packaged in such a way that they are not damaged by the usual handling in transport/delivery.
In the event that the shipment is damaged in transit, such damage is visible when picking up the shipment, in which case we suggest that the shipment is not picked up by the Buyer. We ask customers to contact us so that we can check the condition of the shipment as soon as possible and send a new one.
In the event of a visible lack of product when picking up the shipment, the Buyer is not obliged to pick up the delivered product, may refuse receipt, and does not bear the cost of delivery of such product. It is considered that the products that were duly received by the Buyer did not have a visible defect. The buyer has the right to complain in relation to material defects within the deadlines and for reasons prescribed by the provisions of the Civil Obligations Act (OG 29/18). The buyer can send a written complaint or complaint to the e-mail email@example.com with an indication of the complaint.
The trader will consider the complaint valid if the inspection of the product determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act (OG 29/18) and the Consumer Protection Act (OG 14/2019). In this case, they will replace the product or refund the full amount paid within 15 days of receiving a valid complaint. If it is established that the complaint is not valid, ie if the complaint is rejected, the Seller will notify the Buyer within 15 days from the date of receipt of the complaint.
Noa Grupa d.o.o undertakes to provide protection of personal data of customers, by collecting only the necessary, basic information about customers/users that are necessary to meet our obligations; informs customers about how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether or not to have their name removed from the lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this data to do the job.
All employees of Noa Grupa d.o.o. and business partners are responsible for adhering to the principles of privacy.